Returns & FAQ

We stand behind the quality of our products.  Here’s our policy to ensure fairness and clarity:

  • 📖 Physical Books: Refunds or replacements are only offered if your book arrives significantly damaged. To request a resolution, email us at contact@support.shop.nyyrg.com within 30 days of delivery with clear photos of the damage.
  • 💻 Digital Products (Ebooks, Audiobooks, Memberships): All digital purchases are non-refundable. Due to the nature of digital content, we cannot issue refunds once files are accessed or downloaded.
  • 🔄 Membership Subscriptions: You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

Product Orders & Cancellation Policy

Donations & Tips

For the fastest resolution, email us at contact@support.shop.nyyrg.com with:

  1. Your order number.
  2. Photos of the damage (place the book on a flat, well-lit surface).

Donations & Tips

All donations are non-refundable. Thank you for supporting our mission!

Payment Methods

We accept credit/debit cards and PayPal.

International Orders

Some orders may incur import taxes or duties, which are the customer’s responsibility. We cannot estimate these fees in advance.

Shipping

Shipping time varies by location. However, orders are shipped the Friday after payment is received.

Refunds

  • PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
  • Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.